we design digital
Just a little different.
Usable Thinking® coaches design leaders and empowers them to enhance their team’s design capability and capacity, increase congruence between multifunctional teams and departments, unlock insights to deliver better products and drive transformation.
Adopting a holistic approach we empower businesses to develop and implement design strategy and leadership within their organisation.
We focus on: Design Coaching & Mentorship, Training, Leadership, Collaboration, Facilitation, Human-centered design & Design Thinking.
about
Pieter den Heten founded Usable Thinking® in 2005. We believe believe design is organic, human, nature & fluid and there is no process, method or methodology that will save you. But we can help you, if you let us.
our services
No matter what organisational design challenges you are facing, we can offer you support tackling them. Whether this is by redesigning your hiring processes, or coaching & training of your design leadership.
training & facilitation
No challenge is the same, no solution is cookie cutter. That is why we offer training and workshop facilitation tailored to your specific needs, using trusted processes, methods & methodologies. Indeed the same ones that won’t save you, just by themselves.
Companies we’ve worked with.
kind words
What people we’ve worked with say about us.
David Schulz
Design Manager & Product Designer
“He is a brilliant design lead and knows how to manage and motivate his team even in challenging circumstances by empowering them with his management style and the tools they need.”
Chris Noone
Chief Executive Officer & Executive Director
“Pieter has a unique ability to see challenges and opportunities from multiple angles and deliver a timely, high quality result. His deep practical knowledge of design, UX and functionality provides a solid foundation for his strategic and analytical skills. Pieter is a solid senior digital executive who backs up his impressive educational qualifications with strong agency and client-side experience.”
Priscila Vasconcelos
Product Design Specialist at Secfi
“Pieter has fantastic knowledge about Product Design, Product Strategy, Design Thinking, Design Ops, Research, and it is a natural mentor, with strong coaching skills. His strategic understanding shaped the product on the right vision and roadmap to achieve business success and user needs.”
Patrick Rudolph
Chief Product Officer at Staffbase
“Pieter is an experienced UX professional with a great level of commitment. He is an advocate for design values and ethics, like accessibility, and will fight for the human in human-centred design.”
Clemens Arnold
Business Development Manager
“Working with Pieter was an amazing experience, mainly because of his calm and rational ways. Within just a few months, he was able to join a rather loose and diverse group of designers, researchers and analysts to an inspired, well-functioning team.”
Andrew Lasky
Digital Product Manager at Nine
“Pieter’s ability to catalyse progress, his willingness to get stuck in and help out across disciplines, and his efforts in clearly articulating product problems we need to solve make him invaluable to any team. I would relish the opportunity to work with him anytime.”
pro bono projects
We believe that we have a responsibility to give back. That means not everything we do, we do for profit. See some of our pro bono projects below.
Our pro bono work in the media.
