we design digital

Just a little different.

Usable Thinking® coaches design leaders and empowers them to enhance their team’s design capability and capacity, increase congruence between cross functional teams and departments, unlock insights to deliver better products and drive transformation.

Adopting a holistic approach we empower businesses to develop and implement design strategy and leadership within their organisation.

We focus on: Design Coaching & Mentorship, Training, Leadership, Collaboration, Facilitation, Human-centered design & Design Thinking.


I am Pieter den Heten, the founder of Usable Thinking®. I believe design is organic, human, nature & fluid and there is no process, method or methodology that will solve all your problems. But I can help you find the best.

our services

No matter what organisational design challenges you are facing, we can offer you support tackling them. Whether this is by redesigning your hiring processes, or coaching & training of your design leadership.

Coaching & consultancy

Training & facilitation

Design operations & systems

training & facilitation

No challenge is the same, no solution is cookie cutter. That is why we offer training and workshop facilitation tailored to your specific needs, using trusted processes, methods & methodologies. Indeed the same ones that won’t save you, just by themselves.

AJ&Smart certified Design Sprint training by experienced designers

Facilitation and workshops using the LEGO® Serious Play® method by certified facilitators

Certified Scrum Masters experienced in multiple frameworks such as Spotify

Human-centred design workshops

Design thinking workshops, trialed and tested at UNSW and some of Australia’s largest companies

UX & CX training by industry veterans who have worked with General Assembly, Academy Xi and others

Companies we’ve worked with.

kind words

What people we’ve worked with say about us.

pro bono projects

We believe that we have a responsibility to give back. That means not everything we do, we do for profit. See some of our pro bono projects below.

Our pro bono work in the media.